Refund Policy

Our terms for processing refunds and handling issues for our digital WordPress themes and plugins.

Last Updated: May 29, 2026

The 7-Day Window

We offer a strict 7-day refund window from the date of your digital purchase. Refund requests submitted after 7 days will not be processed.

When Do We Issue Refunds?

We stand behind the quality of our digital WordPress plugins and themes. We will gladly entertain and process a refund within the 7-day window only if:

  • An advertised feature of the digital product (such as the Quizey plugin) is definitively not working on a standard WordPress installation.
  • You have opened a support ticket regarding this broken feature, and our support team is unable to fix the technical issue within a reasonable timeframe.

When Are Refunds Not Granted?

Because we exclusively sell non-tangible, irrevocable digital goods (WordPress themes and plugins), we do not issue refunds for non-technical reasons or misunderstandings of our business model. We will NOT process a refund if:

  • You simply changed your mind after purchasing.
  • You bought the digital product by mistake.
  • You are requesting a refund because a feature is "missing" (if the feature was never advertised on our product page).
  • You expected custom IT services or development: We only sell digital assets. We do not offer Human Services, IT Services, or Software Development Services. Refunds will not be granted if you expected custom modifications, installation services, or bespoke development.
  • You experience an issue, but refuse to let our support team attempt to fix it, or we are successfully able to fix the issue for you.
  • The issue is caused by a conflict with a third-party plugin, theme, or custom server configuration that falls outside of standard WordPress environments.

How to Request a Refund

If you meet the criteria above and our team was unable to resolve your technical issue, please reach out to us at contact@sitepine.com within 7 days of your purchase date, including your order number and a link to your unresolved support ticket.